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Full runthrough of how Dapper works Article rated 3.0/5.0
Please take a look at this Youtube walkthrogh of Dapper in detail to learn a lot more about what it does, and how it does it!
Uninstalling OSX Software completely. Article rated 2.9/5.0
To remove TokenLock or any other Mac software, we recommend using AppCleaner which is a free Mac software tool.
I get "File not found" errors when trying to play a playlist Article rated 3.0/5.0
Dapper copies the files from your Mac to your DAP without renaming them and removing special characters by default. This means that sometimes music files with special characters in the name, or folde...
My app is crashing, how can I provide you with better info to help? Article rated 3.0/5.0
First, we apologize for the issues. Our goal is to get you up and running! It is extremely helpful for us to get as many crash reports as is possible... to find them and attach them to a ticket:   1....
Troubleshooting Dapper Article rated 2.8/5.0
Did you click the Go button, or do you have Auto Sync turned on? :-) There are a few major steps in troubleshooting Dapper, but its a good idea initially to snc just a small sample of your library - ...
Send email Article rated 2.9/5.0
echo "Body" | mail -s "Subject"
Gathering logs for Dapper. Article rated 3.0/5.0
If you're running macOS 10.12 or later you can gather logs for support or to see yourself what is happening with Dapper. On versions prior to 10.12 we turn off logging in order to improve speed.   To...
Dapper launches and immediately closes Article rated 2.7/5.0
If you are running Parallels in such a way as to capture all USB traffic this can happen - try stopping Parallels to see if this resolves the issue.
My X5 does not show up on the Mac as a disk or as disks. Article rated 3.0/5.0
The X5 can be in two different USB modes - it can look to the Mac like a DSP (A digital signal processor) or it can look like a Disk (storage mode). The two modes, accessible from the System settings ...
I can't find my playlists on the X5 Article rated 3.0/5.0
There is a bug in the 2.x versions of the FiiO X5 firmware which do not correctly show "external playlists" in the playlist menu, Instead, you need to select "Browse Files" to select your playlists. ...
Dapper says: OSX is not allowing dapper to write to the drive xxx Article rated 2.8/5.0
If you have a DAP with a single drive in it such as a FiiO X1, and you have selected the drive twice, (It shows up on both sides of the Dapper slider) then Dapper can give you this error.   To ...
Contacting support... Article rated 3.0/5.0
If you are unable to get Dapper working, you can click here and submit a ticket in order to get help directly. We look forward to hearing from you.
Dapper is too slow! Article rated 3.2/5.0
Dapper goes as fast as your Dap Disk is able to handle... which can be pretty slow, unfortunately. The quality of the USB cable, as well as the type of device your storage is in can make a huge diffe...
Completely removing Dapper Article rated 3.0/5.0
To completely remove Dapper: Quit Dapper Drag the Dapper app to the trash. Open a terminal (Applications->Utilities->Terminal) and type: defaults delete rm -Rf ~/L...
Can Dapper sync songs from Apple Music? Article rated 3.0/5.0
Apple Music allows you to listen to streaming songs on their service and also add songs to your library. When you add a song to your library, that song is not automatically downloaded to your Mac. You...
Dapper does not find any Library (Nothing to select) Article rated 2.6/5.0
A new setting in iTunes 12.2.1 may automatically hide your library from any 3rd party apps like Dapper. To check this: Open iTunes From the iTunes menu, select "Preferences" Click on the "Advanc...
Dapper is not syncing any music - 0 playists to sync Article rated 2.9/5.0
Dapper syncs songs in your library based on playlists in order to give you control of what is synced to your DAP. Playlists should be put into a "Dapper" folder, or have Dapper at the beginning of th...
Special characters seem to confuse my DAP Article rated 3.0/5.0
Some special characters special characters like é,è, ù, à, etc.confuse certain Digital Audio Players. Dapper can help solve this:  go into options and select "remove ...
Some songs aren't synced to the DAP but they're in the playlist Article rated 2.8/5.0
Dapper organizes songs by song name, album name, artist name. If those items are missing in iTunes, Dapper has no way to know where to categorize the song and can not process it. In iTunes, be sure t...
Limiting the length of a file name in Dapper Article rated 3.0/5.0
There are two hidden settings to allow you to limit the total length of a file name that will be saved to your DAP. longestFileName
I just bought a new DAP. How do I switch? Article rated 3.0/5.0
In order to move from one dap to another you need to do the following: Swap your SD cards into the new DAP. Run Dapper. From the Utilities tab, download new DAP configurations and select the new ...
Finding iTunes files that are causing Dapper to crash Article rated 3.0/5.0
In rare cases, we have seen users add items to playlists that are not songs. We have seen urls like and pdf files, as an example. If Dapper comes across an entirely new it...

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