TokenLock unlocks your Mac in two different ways. First, if you are using the built in TokenLock lock, it should have no problems whatsoever unlocking.
Alternately TokenLock can unlock your Mac using system events - literally sending keypresses to the system on your behalf. This can be very tricky because we need to make sure you are not in your favorite chat app or other app when we send those keypresses, and sometimes OSX does not respond very quickly to them. We highly recommend making sure you are on the latest version of OSX as Apple has fixed a lot of bugs and provided new APIs that help us with this.
Don't give up, and if you are stuck, please log a case. Unlocking screen savers and sleeping Macs is very tricky.
If TokenLock is not unlocking your Mac properly:
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