Map Pin Software > Map-Pin Help Desk > Knowledgebase

Search help:

TokenLock is crashing


If this is happening to you, please try disabling the guest account and fast user switching (In the Users and Groups conrol panel of OSX). There seems to be a potential bug with OSX which can cause this.

Specifically if you look at the crash log and see:

[IOBluetoothDevice BluetoothHCIRemoteNameRequestComplete:inStatus:inRemoteNameRequestResults:] 

then you are hitting the Apple Bluetooth bug.

We have a case open with Apple to try and get them to revolve this issue.


Its always a good idea to be on the latest version of TokenLock, especially if you are having crashes, since we fix bugs all the time. You can download the latest version here on the map-pin website if you are experiencing issues.

Was this article helpful? yes / no
Related articles TokenLock is not Unlocking my Mac
What is the frequency of updates - I am getting too many
My app is crashing, how can I provide you with better info to help?
Tokenlock warned me that my version of OSX was less that 10.8
TokenLock bluetooth issues
Article details
Article ID: 6
Category: TokenLock
Date added: 2013-05-20 14:12:57
Views: 566
Rating (Votes): Article rated 3.0/5.0 (34)

« Go back